All of your customer conversations in one shared inbox

Key features:

Omnichannel: Streamline emails, social media and WhatsApp messages, calls, text messages and more.

The powerful team inbox allows you to see which messages you have already answered.

You can generate comprehensive statistics for each channel, team or colleague. 

Post notes and comments for colleagues during a conversation or to the customer profile.

Add colleagues to the inbox and answer all messages together with your team.

The Pipedrive integration allows you to create and manage the linked contact with ease as well as its engagements and deals.

Support my customers

Trengo (legacy)

Zoho Desk, the industry's first context-aware customer service software now integrates with Pipedrive, the first CRM designed by salespeople. This integration will bridge the gap between sales and support, empowering your support teams to solve tickets faster, and with better context. Here's what you can do with this integration:

-  Export crucial contact information such as name, email address and phone numbers from Pipedrive to Zoho Desk. So, when a ticket comes in, you know who it's from instantly. Using this context, agents can check past tickets and pending issues. 

-  If there are sales deals associated with a given contact, this information will be made available to you. View the number of deals, deal sizes and other notes left by sales reps within Zoho Desk.

-   View a record of all past activities a contact has engaged in, including calls, meetings and tasks

-  In the event that you accumulate valuable contact information, you can create and manage contacts directly from your Zoho Desk account. Newer contacts will be synced with your Pipedrive account automatically.

Zoho

Crafter is an easy-to-use software platform that allows you to digitize your field service. The software consists of an online program for the office with which you can create jobs, schedules, invoices and proposals. In addition, our mobile app has been specially made for field service employees so that they can fill in work orders, register hours, take photos and have jobs signed with customer signatures.

Just as Pipedrive has focused on the salesman in the creation of their software, at Crafter we have focused on the craftsman. The result is a solution that is truly built from a practical point of view.

Crafter offers you the following benefits:
- manage won deals and deliver these projects within an agreed timeline
- create clear employee planning
- let your employees fill in work reports and register hours
- avoid manual administrative work and save time
- design a professional appearance for your customers

Visit our website to sign up free for 30 days.

At the moment this marketplace app is only available in the Netherlands and Belgium.

Manage my projects

Crafter Workorders & Scheduling

**Labelcall and you know who you are talking to**

With labelcall you can provide an **individual experience** to your customers. Greet your customers with their names, even when their call is anonymous. You will be able to offer them exactly what they are looking for before they even ask their first question. 

Creating unique customer journey
Creating a **unique customers’ journey** is a crucial factor of improving your business. 

Key benefits of Labelcall:
- **Contact list** - know the name and details of the person calling you
- **Missed calls** - know who called you and call them back with all of the necessary knowledge
- **Full mobile** - stay in touch with your customers anywhere, anytime
- **Contact history** - check the entire history of touchpoints with a client directly from your phone
- **Reminders** - always follow up on your promise to call back
- **Customization** - choose which data to see on your phone


**Pricing**

Integrate Labelcall with your shop to access all the clients’ information via your mobile phone whenever they’re calling. Save time and money by creating a personalized experience for your clients. 

**Freemium**
- 1 Device
- 40  identified calls per month
- Unlimited contacts

**Basic  **(9$/ monthly)
- 1 Device
- Unlimited identified calls
- Unlimited contacts

**Premium** (20$/monthly)
- 3 Devices
- Unlimited identified calls
- Unlimited calls

Communicate with leads

Manage my accounts

Labelcall - Business Caller ID

Can you close online deals as efficiently as face-to-face? With Mluvii you sure can!

Engage your visitors, collect and qualify leads and show them a demo of your product in a video call. You can also co-browse with them and close the deal in the same minute. Sounds good?

Meet mluvii, the browser-based omnichannel communication platform for contact centers and sales teams. Mluvii will boost your sales and give your customers the attention they deserve. Chat with your customers, make video calls, send emails, or share your offer in real-time and in one interface.

Mluvii automatically matches contacts with existing deals in Pipedrive and saves the details of a conversation in the deal view, including offer transcription or the video recordings. You can also easily create new entries for contacts that are not in Pipedrive yet. 

Integration with Pipedrive is easy as pie, and there is no installation needed.

What are the communication options?

- Webchat
- App chat
- Facebook Messenger
- WhatsApp
- Chatbot
- Email
- Video call
- Wallet card
- IP telephony

You can manage all of the communication channels in one user-friendly interface.
Other Features and Options:

- Lead Callback
- File and screen sharing
- Co-browsing
- REST API
- SDK Library for mobile devices
- Unique invitation links
- Call center management tools
- Analytics and reporting
- Recording
- Customizable templates

Nurture my leads

Mluvii

With Nicereply’s Pipedrive integration, you can gather feedback while your customers still remember the interaction with your team.

The moment your deal is won or lost, your contact will receive an automated survey. 

Customers’ feedback is immediately visible in the rated deal, complete with a numerical value and comment.

You can choose from multiple “Satisfaction Metrics” and “Scales.” Use customizable CSAT surveys to evaluate aspects that influence win rates, such as communication or product features.

Evaluate customers’ experience as a whole and identify your promoters with “Net Promoter Score.”  How many hours after completion of a deal should your customers receive the survey? It is up to you to define this timespan!

Connect your Pipedrive account with Nicereply and within minutes you can:

- See all the ratings in the relevant deal and set automations based on it
- View your rating feed where all feedback is linked to the rated deal
- Customize the look and content of your surveys
- Get a quick overview of your team's performance with our all-in-one dashboard featuring CSAT, CES 2.0 and NPS ratings, trends and charts
- Measure “Customer Satisfaction” (CSAT), “Net Promoter Score” (NPS) and “Customer Effort Score” (CES) per agent, team or company-wide
- Distribute surveys for deals from specific Pipelines or with specific Labels
- Set goals, track KPIs, generate reports and more!

Attract new leads

Nicereply

NUACOM is a modern cloud phone system equipped with all the features your sales and customer service teams need.

Our integration with Pipedrive provides your team with the ability to make calls directly from the Pipedrive interface. Our “Click-to-call” feature empowers your sales team to make more calls with less effort while also eliminating misdialing.

Call recordings are available for download directly from Pipedrive with the click of a button.

Call logs are saved on the contact's page for future reference.

Notes can be added to a call's activity.

NUACOM

Pano gives you a personalized snapshot of a customer in seconds.

Pano surfaces key customer data across your existing platforms and brings it together into a simple, personalized snapshot unique to you and your business.

By integrating with the tools you already use, Pano brings together key insight without the exhaustive weight of a heavier (and more expensive) platform. No more tab-switching and digging for data. With Pano, everyone can find what they’re looking for.

**🔍 Centralized Customer Snapshot:** Say goodbye to manual data gathering and tedious tab-switching. Pano consolidates key customer data into a unified and easy-to-navigate dashboard.

**🛠️ Seamless Integration:** Don't leave what you love. Pano seamlessly integrates with your existing customer data tools, saving you the hassle of switching to a new system.

**🎨 Personalized Snapshots:** No two businesses are the same and neither are their customers. Pano allows you to create a personalized view of a customer that aligns with your specific needs.

**🌐 Simple Browser Extension**
Take Pano wherever you roam on the internet. With our simple browser extension you can pop open a customer's profile and stay in the flow.

**🚀 Get going in minutes, not months:** You don’t need circus-level training to use Pano. We've designed it to be super accessible to everyone on your team (including your CEO who can’t be bothered to log into your CRM). With Pano, everyone can find what they’re looking for.

Automate my pipeline and data

Pano

With Parma, your post-sales relationships will rise to the next level:
- Remember everything about every customer.
- Encourage repeat purchases by keeping promises.
- Increase lifetime value through high-touch relationships.

Parma is a Pipedrive add-on for customer success and account management teams. It helps you establish a stay-in-touch cadence with existing customers, build trust, and make more money as a result.

Other use cases

Parma

**Postcall requires you to have an Aircall, RingCentral Office, or Zendesk Talk account that you can also connect to Postcall.**

Postcall sends customer satisfaction surveys via SMS or email after your Aircall, RingCentral or Zendesk Talk calls.

You can create and customize your surveys and their delivery.

Adding the Pipedrive integration to Postcall unlocks two extra features:

1. Postcall can sync your contacts from Pipedrive, so other contact information (such as an email address) can be used to send the surveys.
2. When surveys are sent or completed, an activity will be logged for the corresponding Pipedrive contact.

Postcall

PressOne is a telephone integration that allows you to manage your call-based customer interactions. With PressOne, you can make and receive calls directly from your Pipedrive CRM. It allows you to take notes, record calls and gives you access to your CDR (Call Detail Records).

PressOne Africa

Quickdialog is an AI powered messaging platform that allows brands to engage, support and market to their customers via messaging channels including WhatsApp, Messenger and Live Chat. 

**WhatsApp Campaign Manager**

Design, personalise and send rich media enabled WhatsApp Messages to your Pipedrive customers at scale or individually, and enjoy engagement rates of + 90%

**AI powered customer support**

Manage conversations from WhatsApp, Messenger, Live Chat and email from one platform, and leverage AI to support your agents.

The Quickdialog-Pipedrive integration allows you to manage conversations across all messaging channels through one shared inbox and update Pipedrive accordingly.

1. **Create Leads** in Pipedrive from messaging apps and email directly from Quickdialog (either automatically or manually)

2. **Update contacts and activities**  in Pipedrive automatically from Quickdialog

3. Gain **full context**  of every conversation without switching between tools

Connect your favorite tools or easily find new ones

Support my customers

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