Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI. Features:

1. Quality Management System: It is your one-stop solution to call listening, randomizer, call auditing, and custom reporting.
2. Automated QA: Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching.
3. Learning Management System: Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions.
4. Automated Coaching: Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations.
5. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals.
6. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals.
7. Conversation Intelligence: Surface valuable insights to drive more strategic decisions and business outputs

1. Sign up for a trial account on https://convin.ai/ or book a demo to get an account tailored for your business needs.

2. Log into your Convin dashboard.

3. Go to the ‘Settings’ section on the left panel.

4. Then go to ‘Integrations’ and look for ‘Pipedrive’ under ‘CRM Integrations’.

5. Click ‘Connect’ on Pipedrive Integration.

6. You’ll now be redirected to the permissions page on the Pipedrive dashboard. Click on ‘Allow and install’, and that’s about it.

You’re all set.