With Nicereply’s Pipedrive integration, you can gather feedback while your customers still remember the interaction with your team.

The moment your deal is won or lost, your contact will receive an automated survey.

Customers’ feedback is immediately visible in the rated deal, complete with a numerical value and comment.

You can choose from multiple “Satisfaction Metrics” and “Scales.” Use customizable CSAT surveys to evaluate aspects that influence win rates, such as communication or product features.

Evaluate customers’ experience as a whole and identify your promoters with “Net Promoter Score.” How many hours after completion of a deal should your customers receive the survey? It is up to you to define this timespan!

Connect your Pipedrive account with Nicereply and within minutes you can:

• See all the ratings in the relevant deal and set automations based on it
• View your rating feed where all feedback is linked to the rated deal
• Customize the look and content of your surveys
• Get a quick overview of your team's performance with our all-in-one dashboard featuring CSAT, CES 2.0 and NPS ratings, trends and charts
• Measure “Customer Satisfaction” (CSAT), “Net Promoter Score” (NPS) and “Customer Effort Score” (CES) per agent, team or company-wide
• Distribute surveys for deals from specific Pipelines or with specific Labels
• Set goals, track KPIs, generate reports and more!

Learn more about integrating Nicereply with Pipedrive here: https://support.nicereply.com/article/297-introduction-to-pipedrive-integration

For any questions, please reach out to us at [email protected]